Alchemer hosts accounts in four regions. All API calls must use the domain that matches your account — calls to the wrong domain will fail, even with valid credentials.
Domains by Region
Replace api.alchemer.com in any example call with your regional domain. The version segment and path stay the same.
| Region | API Domain |
|---|---|
| United States | https://api.alchemer.com |
| European Union | https://api.alchemer.eu |
| Canada | https://api.alchemer-ca.com |
| Australia | https://app.au.alchemer.com |
Troubleshooting
A domain mismatch is one of the most common causes of failed API calls. If you see any of the following, verify you are using the correct regional domain:
Login failed / Invalid auth tokenInvalid api_token or api_token_secret supplied- Empty response or connection timeout